Welcome to WoolBeing. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website to purchase wool kits or register for our events.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or newsletter.
• Purchase a wool kit or other products.
• Register for an event.
• Contact us via email or contact forms.

This information may include:

• Identity data: First name, last name
• Contact data: Email address, postal address, phone number.
• Transaction data: Payment details (processed securely by our payment provider; we do not store full credit card numbers), order history.
• Event data: Preferences, dietary restrictions (if applicable for events).

We also automatically collect certain technical data when you visit the Site, such as your IP address, browser type, and device information, to ensure the security and proper functioning of the website.

How We Use Your Information

We use the collected information for the following purposes:

• To process and deliver your orders for wool kits.
• To manage your registration and participation in our events.
• To communicate with you regarding your orders, event updates, or customer service inquiries.
• To send you marketing communications (newsletters, upcoming events) only if you have explicitly consented to receive them.
• To improve our website and services.
• To comply with legal obligations.

Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal basis for processing your data includes:

• Contractual necessity: To fulfill your orders and event registrations.
• Consent: For sending marketing communications.
• Legal obligation: To comply with tax and accounting laws.
• Legitimate interests: To improve our services and ensure website security.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping carriers, email delivery services), provided they agree to keep this information confidential.
• Legal authorities: If required by law or to protect our rights.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., tax regulations). Typically, order data is kept for 3 months, and marketing data is kept until you unsubscribe.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your data (“right to be forgotten”).
• Objection: Object to the processing of your data.
• Portability: Request transfer of your data to another service.
• Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at [Contact Email].

Cookies

Our Site uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of the Site.

Data security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Third-Party Links

Our Site may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for the privacy practices of these external sites.

By using this Site, you signify your acceptance of this Privacy Policy.